IT Service Management

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IT Service Management

Delt has an ISO 20000/ITIL compliant, IT Service Management capability, scaled to deliver fully managed IT services to organisations from 50 to 10,000 users including:

Service Strategy

We start our engagements with a collaborative assessment of customer needs and the market place. Our Service Strategy process determines which services we need to deliver and any new capabilities that need to be developed.

Service Design

Service design is how we approach the development of new services, as well as changes and improvements to existing ones. Important elements of our work in this area include:

  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Information Security Management
  • Data & Information Management

Service Operations

Service Operations are where the rubber meets the road and our standard services include:

  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Change Management
  • Asset and Configuration Management
  • Data Centre and Network Operations
  • Information Security Operations
  • Supplier Management
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Service Transition

Our Service Transition model makes sure that changes to services or processes are carried out in a coordinated way. Capabilities include:

  • Transitional Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing Management
  • Change Evaluation
  • Knowledge Management

Continual Service Improvement

Our CSI team help us all to learn from past successes and failures with the aim to continually improve the effectiveness and efficiency of both our processes and services.

Service Availability

Delt aims to deliver services in line with our customers needs and presently averages core service availability well in excess of 99.9%